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OPENING HOURS
Day From Until
Monday 9am 4.30pm
Tuesday 9am 4.30pm
Wednesday 9am 4.30pm
Thursday 9am 4.30pm
Friday 9am 3.30pm
Saturday Closed
Sunday Closed
 
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Retrofit Slimline Window Espag Lock - 13mm or 16mm Retrofit Slimline Window Espag Lock - 13mm or 16mm
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CoronaVirus Information

COVID-19 Announcement - 3rd May 2021

OUR RETAIL AND TRADE SHOP IS NOW OPEN - COVID-19 GUIDELINES ARE STILL IN PLACE

Due to a restart to our industry and shortages of some items, as well as issues with EU/UK imports there are some items that may be on back order and may be delayed. However about 90% of our supply chain is still getting through. Our couriers seem to be back to normal delivery times but we do expect there to be in influx with the courier with the opening up of the industry which may have a knock on effect.

We are also still under government advice for most of our office staff to work from home where possible, and as such are still operating an email only response at least for the moment so please bare with us. We ask for your patience during these times, if there is a delay in your order we can ensure you that we will get all orders dealt with as soon as possible. 

If you have an issue please email enquiries@dgpruk.com and we will respond as soon as possible. 

STAY SAFE

COVID-19 Announcement - 6th January 2021

PLEASE NOTE: OUR RETAIL AND TRADE SHOPS ARE NOW CLOSED DUE TO COVID-19 RESTRICTIONS (ONLINE RETAIL ONLY)
As per our last announcement most of our supply chain is still getting through but due to leaving the EU and shortages of items across the world we are seeing some items being delayed so some products that may be showing in stock may still be on back-order with our suppliers.
Our couriers are also experiencing some delays in collections and delivery and this can have a knock on effect to when we can deliver your goods.
As per government advice most of our office staff are still working from home where possible, and as such are operating an email only response at the moment so please bare with us. If you have an issue please email enquiries@dgpruk.com and we will respond as soon as possible.We ask for your patience during these times, if there is a delay in your order we can ensure you that we will get all orders dealt with as soon as possible. This does not affect you statutory rights.

STAY SAFE

COVID-19 Corona Virus Announcement - 12th October 2020

Most of our supply chain is functioning as normal but some products that may be showing in stock are still on back-order with our suppliers.
Our couriers are also experiencing some delays in collections and delivery and this can have a knock on effect to when we can deliver your goods.
As per government advice most of our office staff are still working from home, and as such are operating a email only response at the moment so please bare with us.
We ask for your patience during these times if there is a delay in your order and can ensure you that we will get all orders out as soon as possible.
These terms do not affect you statutory rights.

STAY SAFE

COVID-19 Corona Virus Announcement - 13th April 2020

Due to the current situation stock levels are low and products may be showing in stock as we are awaiting back-orders to be delivered by suppliers.
At this stage we have no precise delivery dates so products may not be currently available.
When suppliers re-open and stock is received, orders will be fulfilled on a date ordered basis meaning those orders received by us first will be dispatched first.
Suppliers themselves may have a similar issue when supplies start moving again so if you cannot wait for your products please think about delaying your order at this time.
These terms do not affect you statutory rights.

STAY SAFE

COVID-19 Corona Virus Announcement - 24th March 2020

We want to let all our new and current customers know that we are still open and can supply 'parts only' for essentials and emergencies.

Due to the pandemic we have had to make some changes to our working practices, these are listed below:

  • CUSTOMERS CAN ONLY COLLECT FROM STORE IF DEEMED AS ESSENTIAL OR AN EMERGENCY AND MUST BE ARRANGED IN ADVANCE THROUGH EMAIL OR SOCIAL MEDIA, CUSTOMERS WILL UNFORTUNATELY BE TURNED AWAY OTHERWISE.
  • Customers can still order online and all care is taken when packing as our staff are isolated whilst doing so.
  • Social distancing practices are in effect with and by our courier services.
  • If arranged, customers can collect from store but products must be paid for in advance by Card, Paypal or BACS transfer.
  • Customers are asked to collect their items from a safe designated location outside our shop so not to have any physical contact with staff, customers will not be allowed to enter our premises.
  • All correspondence will be via email or online requests via Social media (Facebook messenger).
  • As our office staff are working from home they are prioritising specific enquiries only, as such we are sorry for any wait this will incur.
  • Online Sales will operate as close to normal as possible but are reliant on couriers and stockist so we can only apologise if there are any delays or limitations to our service.
  • Our new opening hours are: 9am until 4pm Monday to Friday and closed on Saturday and Sunday.

Why we have taken this action: 

  • We are within a minority of businesses that are classed as low risk and essential services by the Government.
  • Any of our staff members that are self-isolating are being paid and we support them in this time of need.
  • As we have strict sanitation guidelines in place within our facilities and fully understand the situation we believe there to be little or no risk to our staff and customers.

In line with the Government’s guidelines we ask that you stay at home and let us bring the products to you. We would like to thank all our customers for their patience during these hard times and from all at DGPS we wish you all the best.

Stay safe and healthy.